Privacy Policy

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Account credentials

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your comments and questions
• Improve our products and services
• Send marketing communications (with your consent)
• Detect and prevent fraud

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (e.g., payment processors, shipping companies)
• Law enforcement when required by law
• Business partners with your consent

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits
• Access controls and authentication

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this privacy policy, please contact us:

• Email: privacy@newlookfootwear.com
• Phone: +977 1-4567890
• Address: Kathmandu, Nepal